Courses

Overview of Sector

The Field Engineer provides installation and after sales service on multiple appliances such as refrigerator and air conditioner

Scope:

The individual at work interacts with customers to install the appliance and diagnose the problem to assess possible causes of malfunction. Once the problem and causes have been identified, the individual rectifies minor problems or replaces faulty modules for failed parts or recommends factory repairs for bigger faults.

Module Details:

1. Engage with customer for service

2. Install newly purchased refrigerator

3. Attend to service complaints – refrigerator

4. Install newly purchased air conditioner

5. Attend to service complaints – air conditioner

6. Interact with colleagues